Our Policies

Check-in Policy

Check in time for all sails is strictly 30 minutes prior to departure, no exceptions. Failure to check in on time can result in loss of reservation.

Payment

We require payment for all reservations, otherwise all trips are first come first serve. We accept cash or credit card as payment.

Parking

We do not have parking available, but we recommend parking at either the Royal Hawaiian Shopping Centre, the Outrigger Waikiki Valet Parking, or Moana Surfrider Valet.

Cancellation & Trip Policies

Guests will receive a full refund with a 24 hours notice of cancellation. Guests who are looking to rebook or reschedule must give 24 hours’ notice as well. Guests will receive a full refund in the case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows, and those cancelling within 24 hours of departure will be charged full price.

Alcohol Policy

Please be sure to bring photo I.D. if you’re planning to drink. Any guests with questionable I.D. may be asked to present a secondary photo I.D.

We have the right to refuse service to anyone, and have the right to refuse drink service as well.

What happens in case of inclement weather?

In the event of extreme surf or unsafe conditions for beach operations, we run tours out of our alternate location at Kewalo Basin Harbor, weather permitting.

All guests will be notified prior to their sail in the event that this occurs.

What to should wear:

Most of the year is very warm and sunny throughout the sails, so we recommend wearing standard beach attire (shirt, shorts, bathing suit, slippers, anything you’d wear for a day at the beach). And be sure to wear your sunscreen!

Worried about getting sea sick?

If you are someone who does regularly experience motion sickness, there is a chance you may become sea sick. We recommend checking with our crew on the day of to see what the conditions are like as some days can be much more rocky than others. Typically, our guests who take a motion sickness supplement prior to the trip find that it greatly reduces the symptoms of sea sickness and they can still enjoy a beautiful sail in Waikiki.