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Our Policies

Check-in Policy

Check-in time for all tours is strictly 30 minutes prior to departure, with no exceptions. Failure to check-in on time will result in loss of reservation.

Payment

We require payment for all reservations, otherwise all trips are first come first serve. We accept cash or credit card as payment methods.

Where to Find Parking

Parking is not provided as we are located on the actual beach in Waikiki. However, we do recommend parking at either the Royal Hawaiian Shopping Centre, International Market Place, or using the Outrigger Waikiki Valet Parking

Cancellation & Trip Policies

Guests receive a full refund with a minimum of 24-hour notice prior to departure time. Full refunds are also issued in case of operator cancellation due to weather or other unforeseen circumstances.

Guests wishing to rebook or reschedule must give 24 hours notice, otherwise, they will not be permitted to alter their reservation or receive any form of refund.

No-shows and guests canceling within 24 hours of departure will be charged full price.

Contact us by phone or email to cancel or inquire about a cancellation. No-shows or those canceling within 24 hours of departure will not receive refunds or rebooking options.

Alcohol Policy

Please be sure to bring a photo I.D. if you’re planning to drink. Any guests with questionable I.D. may be asked to present a secondary photo I.D.

We have the right to refuse service to anyone and have the right to refuse drink service as well.

Is there a minimum number of guests?

We do have a requirement of a minimum 6 guests to run on daily tours. If the minimum is not met, we can offer a rebooking to a later tour or date. Although this is rare and unfortunate, it can occur during the slower seasons.

What happens in case of inclement weather?

We operate in rain or shine, so please keep this in mind when making bookings during the rainy season. If we deem the conditions unsafe to operate, we will contact all guests directly to go over options. In the event of extreme surf or unsafe conditions for beach operations, we operate tours out of our alternate location at Kewalo Basin Harbor, weather permitting.

All guests are notified prior to their sail in the event that this occurs.

What to should wear:

Most of the year is very warm and sunny throughout the sails, so we recommend wearing standard beach attire (shirt, shorts, bathing suit, slippers, anything you’d wear for a day at the beach). And be sure to wear your sunscreen! In the wet and windier seasons, we recommend bringing a light jacket or rain coat.

Worried about getting seasick?

If you are someone who does regularly experience motion sickness, there is a chance you may become seasick. We recommend checking with our crew on the day of to see what the conditions are like as some days can be much rockier than others. Typically, our guests who take a motion sickness supplement prior to the trip find that it greatly reduces the symptoms of seasickness and they can still enjoy a beautiful sail in Waikiki.

Will I Get Wet?

Yes. Our boarding process is directly from Waikiki Beach onto our vessel which is parked in the shore break. Guests may only get their toes wet as they step up our ladder, however, waves can also come through during boarding and get more than just their toes wet. During our tours, depending on the wind and waves, water may come aboard and splash guests especially sitting in the forward section of the boat. If guests are concerned about getting wet on board, please call before booking to inquire about conditions and keep in mind that we are at the mercy of the sea.