Our Policies

Check-in Policy

Check in time for all sails is strictly 30 minutes prior to departure, no exceptions. Failure to check in on time can result in loss of reservation.


We require payment for all reservations, otherwise all trips are first come first serve. We accept cash or credit card as payment.


We do not have parking available, but we recommend parking at either the Royal Hawaiian Shopping Centre, the Outrigger Waikiki Valet Parking, or Moana Surfrider Valet.

Cancellation & Trip Policies

On days of extreme surf and unsafe conditions for beach operations, we will run tours out of our alternate location at Kewalo Basin Harbor if weather permits. All guests will be notified prior to their trip if this occurs.

Guests will receive a full refund with 24 hours’ notice of cancellation. Guests who are looking to rebook or reschedule must give 24 hours’ notice as well. Guests will receive a full refund in the case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows, and those cancelling within 24 hours of departure will be charged full price.

Alcohol Policy

Please be sure to bring photo I.D. if you’re planning to drink.